About Guide Estates

Guide Estates is an independent estate agent based in Hounslow, TW5 offering services in Residential Sales, Lettings & Management. The company was established in 2015 by managing director, Aman Lal to offer guidance and a stress-free service for all of your property needs, without the traditionally extortionate estate agent fees. We strive to build long-term relationships by working with the local community and incorporating our core values and key principles in everything we do.

Core Values

At Guide Estates we strive to build long-term relationships. We believe that successful relationships are built and maintained by building trust through incorporating 3 core values.

Honesty

We believe that in order to first create a successful relationship, it is imperative to be honest, open and truthful.

Loyalty

We believe in building and solidifying the relationship by offering our complete loyalty by promoting and protecting the interests of our clients.

Respect

We believe a key factor in maintaining any relationship is mutual respect. We achieve this by honouring the essential worth and dignity of all people and treating everyone with respect, regardless of who they are or what they do.

Key Principles

Outstanding Service

  • Local Agent, World Class Service
  • Your customer experience will be tailored to your individual needs
  • We will remain consistent with our service throughout the whole process
  • Will will completely answer your questions and demonstrate that your time is valid
  • We will go above & beyond to meet & exceed your expectations

Professionalism

  • We will fulfil our promises and stick to any deadlines when carrying out instructions as agreed
  • We ensure that we will be where we need to be, when we should be, prepared with what we need
  • We will always talk with respect, take pride in our appearance and actively listen to you
  • If we don’t know something, we will find out for you
  • We make it our priority to communicate in a timely fashion and respond to you as quickly as possible

Transparency

  • We are clear & honest about how we do business. Our fees & services are openly published
  • We will keep you updated with exactly what we are doing on a weekly basis
  • We will disclose all facts about our process and your transaction in a clear & accurate way
  • We will give you a full, accurate & timely disclosure of information
  • We will always be genuine – No hidden agenda!